Privacy Policy

The privacy policies adopted by Galderma Mexico are intended to allow you to decide freely and informed about the treatment of your personal data. In addition, we are aware that article 16 of the Political Constitution of the United Mexican States recognizes that everyone has the right to the protection of their personal data, to access, rectification and cancellation of the same, as well as to express their opposition in the terms established by law. Therefore, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and Guidelines for the Privacy Notice, we are making the following available to you.

Notice of Privacy:

  • Identity and Address of the Person Responsible for your Personal Data. 
  • What personal data will we use for these purposes?
  • How will you protect and treat my personal data?
  • For what purposes will we use your personal data? 
  • Will a third party transfer my personal data?
  • How can I express my refusal to process my personal data? 
  • Other Galderma companies in Mexico 
  • Use of tracking technologies. 
  • How do I limit the use or disclosure of my personal information?
  • Interaction with Suppliers. 
  • What happens in case of modification of the Privacy Notice? 
  • What are the means and procedures to exercise ARCO rights? 
  • Authorization for the processing of my personal data 

1. Identity and Address of the Person Responsible for your Personal Data.

Galderma México, SA de CV, hereinafter "Galderma" with address at Calzada Mariano Escobedo, number 476, 10th Floor, Col. Nueva Anzures, Mayor's Office Miguel Hidalgo, in Mexico City, CP 11590, will be responsible for the treatment of your personal data and your protection

2. What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, Galderma, who acts as a responsible legal person, will use the following personal data: identification data (your name and surname) and contact information (Telephone, Country and Email address electronic). We also inform you that we do not handle sensitive data in any way, for this reason you must refrain from providing data of that nature.

3. How will you protect and treat my personal data? 

Once you deliver the personal data to the person in charge, we declare that these will be kept in different secure means that technology allows, whose access will be limited only to the natural persons who collaborate with the person in charge or with the providers in charge of the information and / or or legal entities with whom the person in charge has a legal relationship and whose authorization you have previously granted. The person in charge will have the security measures that it deems appropriate to protect the use of personal data by unauthorized third parties and regarding which you may request information at any time that you consider appropriate, however, in the event of any violation We will let you know as well as the measures taken to report, assist in investigation work and prevent any mishandling of information. In the event of a request from any authority, personal data may be made available to them, in strict compliance with the law.

 

 4. For what purposes will we use your personal data?

The personal data that GALDERMA collects will be used for the following purposes that are necessary for the fulfillment of its administrative and / or operational processes, these being applicable to the consumers of our products. Therefore, your personal data will be used for the following primary purposes, which are necessary to provide the services we offer you through these websites: 

  • Identify and contact him. 
  • Register it in our systems. 
  • Provide you with the information you request about our products and services. 
  • Attention and follow-up of doubts, clarifications, complaints or suggestions. 
  • Prepare and keep our database of clients and client prospects updated. 
  • Document and solve service problems. 
  • Additionally, your personal information will be used for the following secondary purposes, which are not necessary to provide the services you request, but allow us to provide you with better care and promote our products and services: 
  • Request your comments on the services and / or products provided. 
  • Offer and inform you about our products and / or services, as well as promotions on them, including invitations to dynamics of Galderma products. 

5. Will a third party transfer my personal data? 

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

In the event that the person responsible requires transferring personal data to a third party; The first one will request prior authorization, informing him of the data that allows identifying the third party to whom the data is intended to be transferred, as well as, the address, the uses that are intended to be given to his information, of course we will refrain from making said transfer in the case of that you do not authorize it, with the understanding that such a "personal data" transfer scheme is subject to the provisions of sections iii and iv of article 37 of federal law for the protection of personal data held by individuals. , hereinafter the "law".

6. How can I express my refusal to process my personal data? 

If you do not agree with the uses of your "personal data" marked as secondary purposes, we ask you to express your refusal in this regard, through the means mentioned below to enforce your ARCO rights, where in a A term of ten business days counted from the receipt of said request for refusal, receipt thereof will be confirmed and we will refrain from handling "personal data" in the terms restricted by its owner.  

The temporality of the handling of personal data would be until as long as you tell us the decision that the data be eliminated and until the purpose for which they were provided is fulfilled, of course you may object at any time that you consider appropriate. . Once the personal data have been used for the aforementioned purposes, they will be canceled and blocked, keeping them only for safekeeping for a period of no more than 5 years from the effective use thereof, in accordance with the term with which the authorities have to exercise their powers of verification and surveillance, subsequently proceeding to the destruction and / or deletion of personal data as long as there is no requirement by the competent authority,

7. Other Galderma companies in Mexico 

In addition, the person in charge may carry out the transmission of said information to any of the subsidiaries, affiliates that make up Galderma in Mexico and at a global level, always under the common control of the person in charge of operating under the same internal processes and policies, for statistical or internal audit for belonging to the same group of corporate interests, as well as to assist with the activities and purposes mentioned above. Said transfer does not require your consent according to the "law".

8. Use of tracking technologies

We inform you that on our Internet page we use cookies, web beacons and other technologies through which it is possible to monitor your behavior as an Internet user, provide you with a better service and user experience when browsing our page, as well as offer you new products and services based on your preferences. 

The personal data that we obtain from these tracking technologies are the following: Your browser type and operating system; browsing time and time on our website, sections consulted; Internet pages accessed prior to ours; the links you follow; the search engine that you have used to reach our page; your IP address; frequency with which you visit us, or if it is the first time you do so. 

We do NOT share your personal data obtained through these technologies with third parties. Likewise, we inform you that you can disable these technologies. To find out how to do this, consult the technical information of the browser you are using. 

Examples of how to do this for these types of browsers are found in the following links: 

For Internet Explorer: http://windows.microsoft.com/es-MX/internet-explorer/delete- manage-cookies # ie = ie-11

For Google Chrome: https://support.google.com/chrome/answer/95647?hl=es-419

9. How do I limit the use or disclosure of my personal information?

You may use the aforementioned means to limit the use and disclosure of data other than these rights (ARCO rights).

10. Interaction with Suppliers

We inform you that if necessary, the person responsible for your personal data may share your personal data with contracted providers in order to provide an effective and efficient service for handling personal data in the terms that you authorize, as well as assist in the fulfillment of the purposes of the use of your personal data already mentioned above; ensuring that the person in charge that the suppliers or supplier in his capacity as manager treats only the personal data in accordance with the instructions of the person in charge, implements security measures to safeguard their personal data, as well as maintains due confidentiality with respect to the personal data provided . If there is one or more providers and you want to know their name,

11. What happens in case of modification of the Privacy Notice? 

The procedure is as follows: (i) Enter our website https://www.galderma.com/mx/your-data 

12. What are the means and procedures to exercise ARCO rights? 

You will have Access to personal data at all times, either to request its Rectification, Cancellation or Opposition (ARCO rights) in accordance with the provisions of the law, in written, electronic or telephone form, directing your message to Galderma México, SA de CV, to the attention of the Privacy Officer, at the following address:  

Calzada Mariano Escobedo, number 476, 10th floor, Col. Nueva Anzures, in Mexico City, CP 11590, or through the email address protection.datos@galderma.com or by phone 91262000, Monday through Friday from the 9:00 a.m. to 5:00 p.m., excluding Saturdays, Sundays and non-business days in accordance with the provisions of article 74 of the federal labor law, as appropriate. 

For the foregoing, you must let us know reliably the personal data that you want to be rectified, canceled or revised, as well as the purpose for which you provided them, the date on which you provided them and, if possible, identify who you gave them to, complying in general the requirements mentioned in art. 29 of the law. Through the aforementioned means you will also be able to know the procedure (s) for the exercise of ARCO rights. 

13. Authorization for the processing of my personal data

The processing of personal data, which has been made available to the person in charge under any form or circumstance, may be carried out by the person in charge in accordance with the terms and conditions included in this privacy notice; Therefore, from this moment it is understood that you expressly and tacitly authorize (Galderma) for this purpose, until you express your opposition through any of the means indicated by law.                       

 

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